All of your IT needs in one place.

Technical solutions for healthcare providers, with a specialty in pharmacy and dental care.

With long term and specific experience in healthcare, we can ensure you are always compliant with increasingly prevalent technology regulations.

Get work ready.

Ensuring the technology you rely upon day-to-day is solid and thoroughly reliable is vital for your business.

Technology should at all times be assisting you to get your work done, and downtime caused by your technology is literally sabotaging your business.

We will assess your existing technology, suggest improvements or replacements where required, and provide preventative, preemptive maintenance and monitoring, to guarantee your technology is always work ready.

lets go

Compliance

The specialised softwares you use are becoming increasingly regulated, especially regarding data safety in terms of data backup (protecting your business) and data security (protecting your clients).

Therefore it’s vitally important that your business is completely compliant. We go a step further — your business should far exceed requirements so that you are highly secure. Data truly is your most valuable asset as a business and loss or leakage is not acceptable.

Support

It’s always the case that things break at the wrong time — when there are customers lined up out the door or as you’re writing notes from that big procedure. We promise fast (often instant) support when you need it.

We have extensive experience supporting medical software including dispensary, POS and packing softwares like FRED, Corum LOTS, Mountaintop, Z, Simple Aquarius and dental software such as Oasis, Exact, Centaur, Sidexis and Sopro imaging.

Workflow appraisals

If there are bottlenecks which frustrate you in your current work flow, the likelihood is that there’s a solution for it. It could be as simple a matter as tweaking some settings, or require an elegant, custom solution.

There’s no need to put up with these frustrations. Lets get it optimised!

Testimonials

Eastlakes Discount Drug Store

What we very much appreciate about Simon is his helpfulness, efficiency , customer service , eye for detail, and wealth of knowledge in the pharmacy field. He is definitely a puzzle solver on all point of sale questions under any pressured circumstances. All difficult tasks he makes simple. I am a dinosaur (nearly sixty years of age and didn’t grow up with computers) and he can make me understand the many task on the point of sale. Without Simon’s guidance and reassurance I couldn’t work out the many task needed to operate our pharmacy efficiently. He just makes it easy for me. His kindness with my many questions and patience over the years has been very much appreciated. His care for his customers is what sets him apart from others. He always tries to understand customer’s problems on the point of sale and with his wealth of knowledge . He solves the problem and explains very clearly how to complete the task. He understands each individual’s problems are different, so he tailors his solution to the individual puzzle. He has always made time to spend with us and has never just treated us as a number. His efficiency in getting back to us as customers needs to be praised.

Neilson's Pharmacy

Simon is an excellent communicator and cuts to the chase when it comes to solving IT problems. He has helped me over many years in fixing pharmacy software and hardware issues – and has great experience in knowing how the many pharmacy software products from different companies and sources all integrate. I would highly recommend Simon’s integrity as he will give you an honest answer and go the extra mile to solve your IT puzzle

Atherton Pharmaceuticals

Without Simon’s help I know our business would never run smoothly! He has so much knowledge regarding all computers and software always catering to our individual needs making everything so much easier. I always love speaking to Simon as he is happy and friendly making you feel at ease when asking questions or explaining the problems we are having even though I’m not very computer friendly. I love the way he finds the problems not stopping until it is solved and explains what went wrong and how it was fixed. He really is the puzzle solver numerous times no one else could work out what went wrong and would go for the easy fix but Simon always takes the time to work out what went wrong and how to stop it from happening again. I’m so happy he is always there to help with any problem we have. I highly recommend Simon at Puzzlesolver IT!!

Heathcote Dental Surgery

I operate a busy dental surgery in Sydney, I do state of the art dentistry highly reliant on software, many of which are from competing companies who do not like integrating their product with other products and, in my personal experience, will almost demand I buy their product rather than integrate multiple systems. The systems I deal with are Sirona/Cerec, Sidexis, Oasis/HenrySchein, Adec/Sopro I’ve been dealing with the Simon for years and his service and product are second to none!! He started as my back-up when my software suppliers could not help but quickly I learned that if I wanted my problems fixed so that I could keep my business going then he was the person to go to. His experience, quality of work and depth of knowledge are exemplary. I could not do business without Puzzlesolver.

Bicheno Pharmacy

Simon is a breath of fresh air in the world of IT. His ability to problem solve and provide solutions, whilst explaining them in a language that could be understood, made interactions with him essential for my business to continue to expand and function properly.

Kareela Pharmacy

We have been lucky enough to have Simon take care of our IT needs on our Pharmacy at Kareela. His knowledge and response time is amazing as is his advice so nice to have someone we can depend on and trust completely

Dysart Pharmacy

Computer plays up. I ring Simon. He fixes it. No problem.

Tuggeranong Discount Drug Store

Simon provides an excellent level of customer service – even when I ask a silly question! He is patient and incredibly helpful with his IT support. Without his assistance, setting up a new POS & Dispensary system would have been impossible. We will definitely continue to work with him.